Pos Malaysia will be implementing the new operating hours from Monday to Friday effective 1 January 2013 for Peninsular Malaysia and 1 February 2013 for Sabah & Sarawak. This is part of Pos Malaysia’s initiative to streamline its operations in response to the current trend in customer’s mailing habits as well as towards ensuring that Pos Malaysia can continue to fulfill the communications and delivery needs of its customers effectively.
“This initiative would greatly assist Pos Malaysia to improve the quality of our service for all business areas. Our focus is to continue providing services that prioritizes on the rakyat and our valued customers and to ensure that the implementation of the new operating hours will not be an inconvenience to them,” said Encik Mohd Shukrie Mohd Salleh, Group Chief Operating Officer of Pos Malaysia.
“With that in mind, we have extended the operating hours on weekdays at Pos Outlets by 30 minutes to give more time for customers to perform counter services as well as posting and delivery of mail and courier items. Selected Pos Outlets will be open from morning until afternoon on Saturdays and Pos Outlets at Shopping Malls will be operating as per their normal schedule on Saturday and Sunday for our customer’s convenience. Customers also have the option of paying their bills and perform other transactions via our online transaction portal, PosOnline at www.posonline.com.my. In addition to that, PosLaju Centres will also be open as usual on Saturdays for acceptance of outgoing courier items,” Encik Shukrie added.
Maintaining High Level of Service and Continue Providing Convenient Services to Customers
The implementation of the new operating hours has been carefully planned so that it will continue to meet the needs of our government, corporate and individual customers :
RETAIL SERVICES :
- All Pos Malaysia Outlets (Post Offices) in Peninsular Malaysia will be operating from Monday until Friday, 8:30 am until 5:30 pm and on Saturday, 8:30 am until 1:00 pm (Sunday until Thursday for Kedah, Kelantan & Terengganu).
- For Sabah & Sarawak, the Pos Outlets will be operating from Monday until Friday, 8:00 am until 4:30 pm and on Saturday, 8:00 am until 12:30 pm.
- Selected Pos Outlets will be closed on Saturdays.
- Pos Outlets at Shopping Malls and Pos Mini (Mini Post Offices) will be operating as per their normal schedule on Saturday and Sunday.
NOTE : Please refer to the list of outlets on our website at www.pos.com.my
- Customers can also pay bills and perform transactions at Pos Malaysia’s online transaction portal, PosOnline at www.posonline.com.my any time, anywhere.
MAIL SERVICES :
- Service standard rules will not change. Delivery of mails, collection from Street Posting Boxes as well as processing of mails at Pusat Mel Nasional and State Mail Processing Centres will be done from Monday until Friday (Sunday until Thursday for Kedah, Kelantan & Terengganu).
- There will be no mail operations on Saturday.
“The interest of our workforce is at the heart of the important changes that we make to rationalise and streamline our operations. In 2010, Pos Malaysia revised the domestic postage rate for the first time in 18 years since our corporatization as part of our initiative to provide better salary for our staff. The implementation of the new operating hours, with the approval from the Government is a Corporate Responsibility effort by Pos Malaysia to provide better work life balance for our staff so that they have more time to engage in their personal activities with their family and friends. This will contribute towards boosting their morale and productivity which will motivate them to deliver services with higher efficiency and dedication to our valued customers,” said Encik Shukrie.
In line with the implementation of the new operating hours, Pos Malaysia will strive towards improving the Company to become a more efficient, innovative, modern and reliable postal organization. With the support from the Government and most importantly, our valued customers, we believe this intention will be achievable.
To find out more about the services offered by Pos Malaysia for your convenience, please visit any Pos Malaysia Outlets countrywide. Customers are also welcomed to visit http://www.pos.com.my, or contact our Customer Care Department at 1-300-300-300 or via e-mail to care@pos.com.my.